Project Management and Your Career
Success is the reward of anyone who goes looking for trouble.
—Walter Winchell
“I think our manager is burning out,” one project team member told another.
The second one answered, “I’ve noticed that he’s been a bit short-tempered lately.”
“That’s not what I mean,” the first one said. “Yesterday, he sent me down to the lunchroom to
get him a cup of coffee.”
“What’s wrong with that?”
“Instead of just giving me a list, he drew out the instructions on a network diagram.”
Who gets promoted in your company? Is it the person who is merely capable, who doesn’t make waves, and
who survives without upsetting the delicate balance of the corporate culture? Or is it the person who excels?
Because the “survivor” is not a risk taker, in the long term, it is the exceptional manager who receives the
promotions and creates a permanent career. Whether your performance as a department manager is
exceptional, or only average, if you also manage projects, you have the opportunity to exceed the “average”
category.
In many departments, budgets, staff, tasks, and other factors will limit your freedom to demonstrate leadership
abilities. You may have to struggle just to maintain the minimum requirements of the job. There may be few
opportunities to demonstrate your skill, or even to put it to the test. When a project comes along, it’s your
opportunity to manage in a more creative way, and it allows you to develop a greater skills level than you’d
ever need as a department manager.
AN ORGANIZATIONAL SCIENCE
A large part of your success as a project manager will depend on your ability to organize and define. In
comparison, the actual work is not difficult. In fact, the better you do the job of organization, the easier it will
be to execute the task of the project.
Organizing the project requires several leadership actions, including:
• Defining the purpose and goals of the project. Getting to the point of understanding between you and
the person giving you a project assignment may require a great deal of effort on your part. Many
people, including executives, have difficulty defining exactly what they want. Thus, you may be
assigned a project, but with no clearly defined purpose or goal.
Your first organizational challenge is to ask the right questions at the point of assignment. You need to
know exactly what the assignment is meant to achieve.
• Organizing a schedule. Once a schedule is completed, it might look like a fairly simple document:
each phrase has been broken down and defined; deadlines have been made clear; and tasks have been
assigned to each team member. But a complex and lengthy project will demand a high level of
organizational skill in the beginning. You need to be aware of the time demands for each phase, as well
as the time restrictions for your team members. You also need to look far ahead to make sure that your
deadlines do not conflict with other deadlines.
• Developing a team approach. Your ability to lead a project team effectively depends on how well
your team works together. This does not happen without focused, motivated leadership. Simply
creating a team does not ensure that it will function as you want it to. The better able you are to
organize all aspects of the project, the easier it will be to develop your team.
• Resolving conflicts. Invariably, the time demands of your project, the schedule, and the use of
resources will create conflicts at some point. Many of these relate to time priority for team members.
You may need to act in the capacity of a corporate diplomat to resolve these conflicts, while at the same
time avoiding power confrontations or ill feelings.
• Keeping the lines of communication open. As a project manager, you will need to continually define,
redefine, and modify. You must also reassure other people: team members, other department managers,
outside resources, and top management. Your project team does not operate in isolation, so you must
function as organizer and operator of a network of conflicting interests and priorities.
• Meeting budgets and deadlines. An organized project manager needs to review status day by day by
tracking the budget, looking for signs of emerging variances, and then taking action to control them.
You will monitor each phase as it proceeds, with an eye on immediate and final deadlines. You will use
many tools to organize your monitoring, such as PERT/CPM and network diagrams.
• Training and supervising. While the project is underway, you may need to supervise team members
directly. Some of them may not know how to execute a task, and will require training while working on
the project.
ATTRIBUTES OF PROJECT LEADERSHIP
Achieving the many organizational goals while you work as a project manager places many demands on
you—and your leadership skills. In some departments, “participative” management is not always possible nor
practical; but in project management, it’s essential.
Example: A manager of a processing department must ensure that transactions are executed, errors are caught
and corrected, and deadlines are met. Her task is specific. There is little opportunity for employee
involvement in her relatively mechanical supervisory job. However, when she’s given a project with a team of
expert employees, her leadership style changes: In this situation she coordinates efforts and encourages people
to become involved in the process of developing the schedule, determining the sequence of phases, and
overcoming problems of scheduling and budgeting.
